Complaints Policy

by Sue — last modified 2009-08-24 16:14

If you have a complaint then we will hope to resolve it within seven working days.

Please inform Marina Eva, Nursery Manager

(telephone 01595 695665)

Or Director Shetland College (telephone 01595 771000)

The Blyde Haven Nursery and Shetland College are services of Shetland Islands Council and if you have a complaint about the service supplied then you can also speak to the Director of Development (01595693535).

You may also contact:

Jenny Smith

Care Commission Officer

Charlotte House (2nd Floor)

Lerwick

Telephone: 01595 696661

If you contact the Care Commission then you will be given a copy of their Complaints Policy and also the timescale in which they hope to resolve the complaint.

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