Course List

Asbestos Awareness

This half day course gives delegates an increased awareness of the hazards of asbestos. It discusses the problems relating to asbestos-bearing materials and gives participants an appreciation of the relevant legislation. The course also emphasises the health risks posed by asbestos and outlines the methods used to identify, remove and replace it under controlled conditions.

Content

• Identifying types of asbestos and their properties
• Health risks associated with asbestos
• Common places where asbestos is found in buildings
• Employer and employee responsibilities
• Implementing and managing controls for asbestos
• Requirements of Control of Asbestos at Work Regulations

This course is suitable for those in the construction industry who may come into contact with asbestos in a work situation and require a basic awareness

Assessor Qualification

SQA Accredited Assessor Qualification

Assess Workplace Competence Using Direct and Indirect Methods, this award replaces the previous A1 Assessor Award.

* An introductory teaching day covering how to prepare and plan assessments and how to assess performance and knowledge.
* This intro day will also outline what is involved in achieving the qualification and ensure candidates have a clear understanding of what is required of them.
* Workplace assessments by trainer - at a time and place to suit candidates.
* Ongoing contact and support from the trainer who will be contactable throughout the duration of your qualification.

This is a qualification for people who -
* Assess in the workplace using a wide range of assessment methods, both direct and indirect. This will include observation, examination of work products, questioning and possibly also discussion with candidates, witness testimonies, candidate statements, assessing candidates in simulated environments.
* It is likely those undertaking the qualification will be involved in a range of assessing situations such as assessing SVQs, other workplace qualifications or in-house company standards.

To achieve this qualification assessor candidates must -
* Assess the competence of two candidates on two occasions in their place of work using a set of standards such as those provided by national awarding/standard setting body or the candidates employer.
* Each assessment should cover the full assessment cycle to include planning, judging evidence, providing feedback and recording the decision.

Time Commitment
In addition to the teaching day and workplace assessments you will be required to undertake some study and preparation in your own time. You should allow a minimum of 12 hours for this.

Assessment Process
This involves preparing a portfolio of evidence to meet the assessment criteria and also undertaking a minimum of two assessments on two different candidates. You may, however, also wish to undertake some practice assessments.

Trainer Support
* You will meet your trainer on day one of the training and they will also come to your workplace to undertake your assessments.
* The trainer can also be contacted out with the training days for support/ information

Coping with Change

In many organisations change has become part of everyday working life. This half-day workshop is designed to help delegates understand the process of change and the natural way we deal with it. Participants will learn how to develop techniques to cope effectively with ever changing environments.

Content

• Understanding change
• Dealing with change
• Understanding what makes people resist change
• Recognising when change is causing problems such as stress
• Reducing stress
• Finding suitable coping strategies that work for yo

This course is suitable for anyone who feels they are being affected by change.

COSHH Regulations

This half day course gives delegates knowledge of the health risks surrounding work with hazardous substances and the risks and controls involved. It explains what to expect from COSHH (Control of Substances Hazardous to Health) assessments and ensures that delegates understand how to work safely with hazardous substances.

Content

• Principles of 'Control of Substances Hazardous to Health' Regulations
• What is a "substance hazardous to health"?
• How hazardous substances can cause ill health
• Control measures for handling hazardous substances
• COSHH safety signs
• Safety data sheets
• COSHH risk assessments and what to expect

This course is for all staff who use hazardous substances at work.

Difficult Conversations

This course is designed to further develop capability in conducting honest, crucial conversations whilst also positively engaging and influencing team members and other key stakeholders. This course aims to build confidence in addressing difficult issues and to move through conflict to achieve better working relationships.

By the end of this course, delegates should be able to:

• Deal with the problems timely and appropriately before they become a crisis
• Handle issues sensitively to avoid escalation
• Diffuse difficult situations through appropriate communication
• Create an action plan for dealing with difficult situations

Disability Awareness

Aim

• Provide people with a better knowledge and understanding of disability and greater confidence and ability to promote good practice within their own workplace.

Objectives

By the end of the course, all participants should be able to:

• Describe what disability means
• Show awareness of the potential impacts of lack of disability awareness
• Recognise some of the ways in which people with disabilities are discriminated against
• Acknowledge some of the myths and misconceptions about disability
• Understand the main parts of UK Disability Legislation
• Identify ways in which you or your organisation might make changes in your workplace to ensure that the diverse needs of individuals can be accommodated

Effective Customer Service

This course considers your customer relationships and the benefits of developing these to improve your business.

Aim

This customer service skills training course will develop the participants' skills and behaviours to offer exceptional customer care. The training aims to empower participants to provide effective solutions to customer service requests and problems when they arise.

Objectives

By the end of this one day training course, the participants will have:

• Adopted a consistent, professional style when speaking with customers
• Developed skills in engaging with customers and handling their enquires effectively
• Listened effectively, asked questions and respond fully to customer request
• Identified ways they can add value to customer relationships and exceed expectations
• Practised how to deal effectively with customer complaints and difficult customers
• Ability to build effective customer relationships

Effective Mentoring Course

Aim

To develop a good understanding of mentoring and its role in facilitating improved personal performance within organisations. You will learn and develop practical tools and skills to mentor others so they can reach their full potential.

Learning outcomes

By the end of the first session, you will be able to:

• Understand the role of mentor
• Understand the benefits and value of mentoring
• Understand how to use the skills and tools of an effective mentor
• Understand the difference between mentoring and coaching
• Recognise how different people learn
• Design mentoring materials to cover all types of learning styles
• Develop active listening and good verbal and non- verbal communication skills
• Recognise the stages of the mentoring relationship

By the end of the second workshop, you will be able to:

• Identify and practice some mentoring techniques
• Manage the mentoring relationship
• Conduct good mentoring conversations
• Understand the importance of goal setting and action planning
• Provide constructive feedback on performance
• Effectively evaluate mentoring sessions
• Confidence to develop your own mentoring style

Effective Team Working & Communication

Effective Team Working & Communication
In today's changing work environment, team working is essential. This course has been developed to enhance team working skills and work relationships. 

Course Objectives:

• Understand why team working is important to enhance the working atmosphere and make the workplace more efficient. 
• To help team members gain and use appropriate skills required for effective team working
• Clarify team purpose and work roles
• To know your own strengths and weaknesses
• An understanding of personal responsibilities and acountabilities
• To know the benefits of effective team working within your own organisation.
• Ability to know how to maximise individual involvement and limit team conflict.
• To quickly recognise and deal with problems in an appropriate manner.

This course also helps you:

• Improve team performance and relationships
• Create and maintain a supportive and motivational workplace
• Work as a valued member of an effective team
• Feel a valued member of the Team
• Improve team working effectiveness and productivity

This course is suitable for all staff that work as part of a team.

Emergency First Aid at Work 1 day

The Emergency First Aid at Work course is a 1 day course and valid for three years. This qualification is specifically for those individuals who are to become an emergency first-aider in the workplace. This one-day qualification meets the requirements of both the Health and Safety (First Aid) Regulations 1981 and the Health and Safety (First Aid) Regulations (Northern Ireland) 1982.

Topics include

• the roles and responsibilities of a first-aider
• assessing an emergency situation safely
• CPR and AED
• administering first aid to a choking casualty
• putting a casualty in the recovery position
• dealing with minor shocks, scalds, burns, bleeds and minor injuries

Emergency Paediatric First Aid

The Emergency Paediatric First Aid is a one day course and valid for three years. This qualification is designed for individuals wishing to gain the knowledge and skills required to enable them to provide effective emergency paediatric first aid. It is ideal for pre-school or nursery staff, toddler group volunteers and childminders. It is also suitable for parents, relatives and foster carers.

Topics include:

• the roles and responsibilities of a paediatric first-aider
• assessing an emergency situation safely
• CPR and AED
• administering first aid to a choking infant or child
• putting a casualty in the recovery position
• dealing with shock, bleeds, bites, stings and minor injuries

Fire Extinguisher Training

Practical training covering some theoretical knowledge such as safety checks and different types of extinguisher. The main benefit of this training is the opportunity to practice using the extinguishers in a controlled environment. 

Content

• Different extinguishers and when to use them
• Checking fire extinguishers regularly
• Practical - using the extinguisher

This course is designed for anyone, even those with no previous experience of using fire extinguishers.

Fire Safety Awareness & Fire Warden Training

Fire Safety Awareness - 2 hours

The purpose of this training session is to raise awareness of the causes of fire in the workplace and how fire can be prevented. The training also includes what to do in the event of fire and employees fire safety responsibilities. The training is suitable for those covering fire safety for the first time and is equally appropriate for use as a refresher course.

Content

• Causes of fire at work
• Fire and the fire triangle
• Fire Prevention
• What to do in the event of fire
• Your fire safety responsibilities

This course is for everyone who needs to understand their responsibilities for preventing fires in the workplace.

Fire Warden - 2 hours

This course aims to provide staff with responsibilities for fire safety/evacuation with the knowledge and skills and attitude required to discharge Fire Safety responsibility in an effective and organised manner.

Content

• Legislation
• Properties of fire
• Human behaviour in a fire situation
• The role and responsibilities of the Fire Warden
• Basic principles of Fire Risk Assessment
• Fire evacuation methods
• Fire drills and pre-planning of what to do in an emergency

All employees will benefit from the training, particularly new supervisors or managers. It is particularly useful to those employees and managers with a fire safety designated responsibility or ones who have responsibility for writing and reviewing Fire Risk Assessments or writing up fire safety evacuation procedures.

Delegates must have completed the Fire Safety Awareness course before attending this course.

Fire Safety Awareness/ Fire Warden - 1/2 day course

The above courses are most commonly run together as a half day course

First Aid at Work 3 day

The First Aid at Work course is a three day course and valid for three years. The objective of this qualification is to support those individuals needing to become a first-aider in the workplace.

Topics include

• the roles and responsibilities of a first-aider
• assessing an emergency situation safely
• CPR and AED
• administering first aid to a choking casualty
• dealing with shock, burns, scalds, bleeds and minor injuries
• dealing with casualties with fractures, and spinal, head or chest injuries
• dealing with heart attacks, strokes and other major illnesses

First Aid Refresher 2 day

The First Aid Refresher course is a two day course and valid for three years. The objective of this qualification is a refresher for those individuals who have already completed the First Aid at Work three day course within the last three years.

Topics include:

• the roles and responsibilities of a first-aider
• assessing an emergency situation safely
• CPR and AED
• administering first aid to a choking casualtyd
• dealing with shock, burns, scalds, bleeds and minor injuries
• dealing with casualties with fractures, and spinal, head or chest injuries
• dealing with heart attacks, strokes and other major illnesses

Internal Verification Qualification

SQA Accredited Internal Verification Qualification

Unit L&D11 Internally Monitor and Maintain the Quality of Workplace Assessment 

This unit is for those monitoring assessment processes and decisions within an organisation and helping to maintain and improve the quality of workplace assessment. The internal quality assurance process being conducted by the internal verifier-candidate can be for SVQs, work-based qualifications or in-company standards.

To achieve this unit the verifier-candidate is required to carry out the monitoring activities defined in their organisations quality assurance procedures in accordance with appropriate external quality assurance requirements.

Knowledge will be assessed by taking part in a discussion with their assessor, answering questions (written or oral), verifier-candidate statement or a combination of all of these.

The verifier-candidate will be observed monitoring the activities of one assessor.

Managing Stress

Course overview

This course is intended to equip line managers with the awareness to recognise when excess pressure is affecting their staff, Against a background of current legislation and case law, it will identify a range of actions that can be taken to ensure a manager is pro-active in preventing pressure developing into work-induced stress.

Manual Handling

Manual Handling - Lifting Objects

This course is intended as an introduction to moving and handling activities for employees who need specific training in manual handling of objects. It is also a suitable qualification for refresher training. Learners gaining this qualification will understand that moving and handling must be carried out correctly and will recognise its importance in ensuring a safer working environment. This course will inform about best practice in manual handling and the correct way to lift objects safely. Participants will be made aware of how to use lifting aids correctly and when to ask for assistance, so that participants can employ safe manual handling practices in their work area, without risk of injury.

Content

• The background of Manual Handling
• Legislation - responsibilities of employers and employees in law
• How to lift and carry objects to minimise strain
• Anatomy and injuries
• Examples of injuries due to poor manual handling
• Responsibilities of employers and employees under the law

This course is for anyone whose job involves lifting.

Noise Awareness

This course aims to provide participants with an awareness of the risks associated with exposure to high noise levels and raises delegate awareness of the legal duties regarding noise. This course explains the risks associated with noise and how risks can be managed which will enable them to contend with the risk in the workplace.

Paediatric First Aid at Work - 2 Day

This two day course is for individuals with responsibility for the welfare of infants and children, who wish to become paediatric first-aiders in the workplace. This qualification is intended for learners already working or preparing to work in the industry.

Topics within this course are important for maintaining good practice in the safe, prompt and effective treatment of injuries and ill health in infants and children.

Content includes the roles and responsibilities of a paediatric first aider, how to provide first aid to an infant or child who is unresponsive, how to administer cardiopulmonary resuscitation (CPR) and the use of an automated external defibrillator (AED). It also covers how to administer first aid to an infant or child who is choking or has a fracture. Participants also learn first aid for other conditions, such as burns, electric shock and sudden poisoning. 

REHIS Elementary Food Hygiene

This one day course will provide food handlers and businesses with the knowledge required to control food safety hazards. Good food hygiene, if applied correctly, can reduce food–related complaints and the risk of food poisoning.

A short exam, consisting of 20 multiple choice questions, takes place at the end of the training and all successful candidates will receive a REHIS certificate. Results are available on the day.

 Course Content:

• Reasons for food hygiene
• Food poisoning, bacteria and sources of food contamination
• Personal hygiene
• Food storage, temperature control and cleaning and pest control
• Legislation relevant to food hygiene
• Overall strategy to prevent the contamination of food    

REHIS Elementary Food Hygiene (E-Learning)

Study in your own time at home or in your workplace with the materials provided. When you’re ready, sit a multiple choice exam at Shetland UHI to complete your training.

This course will provide food handlers and businesses with the knowledge required to control food safety hazards. Good food hygiene, if applied correctly, can reduce food–related complaints and the risk of food poisoning.

 Course Content:

• Reasons for food hygiene
• Food poisoning, bacteria and sources of food contamination
• Personal hygiene
• Food storage, temperature control and cleaning and pest control
• Legislation relevant to food hygiene
• Overall strategy to prevent the contamination of food    

REHIS Elementary Food Hygiene Refresher

The course takes a workbook-led and group-led approach using a combination of training techniques, with the use of visual aids and practical exercises.

This course is designed for all food handlers working in all aspects of the food industry including catering/licensed trade, food production and processing industries and also those in caring and voluntary situations involving food preparation or handling. 

Content

• a re-introduction to food hygiene
• bacteria and their characteristics
• food borne diseases and foods at risk
• food poisoning
• personal hygiene and the working habits of the food handler
• the working environment and equipment
• cleaning practices
• common food pests and their control
• food safety legislation

Who should attend

This course is suitable for persons already holding an elementary food hygiene certificate that is three to five years old. Course participants wishing to undertake this course must be in possession of a current (within the preceding five years) elementary food hygiene certificate or verifiable equivalent qualification recognised by REHIS.

REHIS Elementary HACCP

All food businesses are required to operate a documented food safety management system based on HACCP principles. Training in HACCP is also a requirement for those involved in its operation and management. Cook Safe is a system adopted by the Food Standards Agency that assists hospitality and catering businesses to understand and implement a practical HACCP based system.

Content

• HACCP and Hazard Analysis
• Principles of HACCP and their use to Control Food Hazards
• Pratical Applications of CookSafe – A Food Safety Assurance System Based on HACCP Principles

REHIS Elementary Health and Safety

Who is this qualification for?

This training course is designed to address employers’ responsibilities for the welfare and safety of all employees, as well as employees’ responsibilities for both themselves and others.

Topics covered

An introduction to the importance of health and safety, accidents and work-related ill health and why they occur and why the welfare of people at work is important. It will offer general guidance regarding good health and safety practice within all sectors of industry.

Assessment method

A short exam, consisting of 20 multiple choice questions takes place at the end of the training and all successful candidates will receive a REHIS certificate. Results are available on the day.

REHIS Intermediate Food Hygiene

This five day course provides delegates with an understanding of the relationship between food hygiene, food poisoning and food spoilage. It explains the socio-economic costs of poor food hygiene and the role of HACCP and hazard analysis in ensuring food safety.

Day 5 includes a witten examination.

Suuccessful candidates will be awarded a REHIS (Royal Environmental Health Institute of Scotland) Intermediate Food Hygiene certificate

Risk Assessment

This course aims to help participants gain the skills and knowledge required to conduct an effective risk assessment to help minimise the risk of accident, injury or illness.

Content

• The basic principles of risk assessment
• The stages involved in carrying out risk assessments
• The key legislative requirements
• Types of hazards in the workplace and control measures.
• Hazards and risks
• Employers’ responsibilities
• The importance and benefits of risk assessments
• Practice in completing a risk assessment

Benefits

After attending this course, the participant should be able to conduct, record, monitor and review risk assessments within their working environment.

Sharps Awareness

This is a short half day course which raises awareness of the risks and responsibilities when dealing with sharps and to help delegates understand the dangers to their health and safety when handling or disposing “sharps”. 

Course Objectives:

• To know how sharps injuries can happen in your workplace
• To be aware of the health risks from sharp injuries
• To know how to safely dispose of sharps
• To provide the skills for people to deal safely and correctly with a needle stick injury

Train the Trainer

This three day course will cover the essential elements involved in preparing, delivering and evaluating a training session. This training is practical with plenty opportunity to learn through group discussion, case studies and role play. Participants will have time to work on and practice delivering a training session they have designed and then receive feedback on this.

Please note that some time out with the course will be needed to prepare for delivering a short training session on day three.

This course is suitable for anyone who wants to learn the basics of designing and delivering a training session. You may already be delivering training and want some new ideas and tools for improving these or you may be new to training delivery. Either way, this course will help you to develop your training skills.

Working Safely at Heights & Basic Ladder Safety

Overview

This basic working at height safety course gives participants an understanding of issues and regulations relating to working at heights. It aims to increase their awareness of the risks involved in working at heights and how to prevent incidents, accidents and injuries. Delegates also learn the basic skills and knowledge required to inspect, carry and safely use ladders.

Content

• The hazards and risks to personal safety when working at height
• The legal requirements
• Identifying the hazards and understanding the implementation of control measures to reduce risks to a safe and acceptable level 
• Assessing and avoiding the risks
• Ladder safety tips
• Employer and employee responsibilities in the Working at Heights Regulations 2005
• Identifying and selecting the right equipment for working safely at height

Working Safely in Confined Spaces

The hazards encountered when entering and working in a confined or enclosed space can cause serious injury, illness or death from hazardous substances or dangerous conditions (e.g. lack of oxygen).

This half-day course gives participants a clear understanding of the legal requirements relating to entering, working in and rescuing from confined spaces.

Content

• What is a confined space?
• Duties imposed by regulations
• Risk assessment in relation to working in confined spaces
• Understanding safe working procedures
• Developing appropriate emergency procedures
• Legislative requirements placed on plants and equipment
• Required training for work in confined spaces